Privacy Policy

Jd Fasteners Pty Ltd (ABN 83 703 065 105) respects your privacy and is committed to handling personal information responsibly, openly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store and protect personal information when you engage our professional business and consulting services or use our website.

Bright, modern office interior representing the Melbourne VIC workplace of Jd Fasteners Pty Ltd

1. Purpose of this policy

This policy sets out how Jd Fasteners Pty Ltd manages personal information. It applies to all personal information we hold, whether collected through our website at https://jdfasteners.online, by email, in writing or during the course of providing our professional business and consulting services in Melbourne VIC and surrounding areas.

We handle personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Where this policy refers to "we", "us" or "our", it means Jd Fasteners Pty Ltd.

2. Personal information we collect

The types of personal information we may collect include:

your name and, where relevant, the name of the business or organisation you represent;
your email address and other contact details you choose to provide;
details of your enquiries, requests for quotes and instructions to us;
information necessary to establish, manage and deliver an engagement, such as project requirements and correspondence;
records of communications between you and us, including emails and form submissions.

Where it is reasonably practicable, we collect personal information directly from you. We only collect sensitive information where it is reasonably necessary for our functions and you have consented, or where the law otherwise permits collection.

3. How we collect personal information

We collect personal information in a number of ways, including:

when you email us at ceo@jdfasteners.online or submit an enquiry or quote request through our website;
when you engage us to provide professional business and consulting services;
in the course of correspondence, meetings and project communications;
through technical information collected automatically when you browse our website, such as browser type and pages visited.

If you do not provide the personal information we request, we may be limited in our ability to respond to your enquiry or deliver our services.

4. How we use personal information

We use personal information for purposes including:

responding to enquiries and preparing quotes;
providing, managing and improving our professional business and consulting services;
communicating with you about engagements, projects and service matters;
administering our business, including record-keeping, invoicing and internal quality assurance;
meeting our legal, regulatory and taxation obligations.

We will not use or disclose personal information for direct marketing without a lawful basis to do so, and we will always provide a simple way for you to opt out of future marketing communications.

5. Disclosure of personal information

We do not sell personal information. We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy, including:

service providers who assist us with website hosting, email delivery, analytics, cloud storage or administrative functions;
professional advisers such as accountants, auditors and lawyers engaged to support our business;
government bodies, regulators and law enforcement agencies where required or authorised by law.

Where we disclose personal information to service providers, we take reasonable steps to ensure those parties handle the information in a manner consistent with the Australian Privacy Principles.

6. Data quality, security and retention

We take reasonable steps to ensure the personal information we hold is accurate, complete, up to date and relevant to the purposes for which it is collected. We also take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include restricting access to personal information to authorised personnel, using password protection and secure storage, and disposing of or de-identifying personal information when it is no longer required, subject to applicable record-keeping obligations.

7. Cookies and website analytics

Our website may use cookies and similar technologies to support site functionality, measure traffic and understand how visitors use our pages. Cookies are small files stored on your device. Most browsers allow you to refuse cookies or delete them through your browser settings; doing so may affect some features of the website. Aggregated, de-identified analytics data may be used to improve the performance and content of our website.

8. Access to and correction of your information

Under the Australian Privacy Principles, you have a right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@jdfasteners.online. We will respond within a reasonable period and, where we agree to provide access or make a correction, we will do so without unreasonable delay. In some circumstances permitted by law, we may decline a request; if so, we will explain our reasons and the options available to you.

9. Complaints and privacy enquiries

If you have a concern or complaint about how we have handled your personal information, please contact us by email with details of the matter. We take privacy complaints seriously, will acknowledge receipt of your complaint and will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, and continued use of our website or services after an update constitutes acceptance of the revised policy.

11. Contact details

For any questions about this Privacy Policy or the personal information we hold, please contact:

Jd Fasteners Pty Ltd
ABN 83 703 065 105
Melbourne VIC, Australia
Email: ceo@jdfasteners.online
Website: https://jdfasteners.online